Refund Policy

1. Nature of Products

As all artwork is custom-made specifically based on the photo, size, and specifications you provide, orders are non-returnable and non-exchangeable once production has begun, except in cases covered below.

2. Cancellations

• Orders can be cancelled for a full refund only if cancellation is requested before production begins.
• Once production has started, cancellations are not accepted as the artwork is being custom-created for you.

3. Damaged or Defective Items

If your artwork arrives damaged, defective, or significantly different from what was ordered:

• Contact us within 48 hours of delivery at [support email] with photos of the damaged item and packaging.
• We will review the issue and offer a free reprint/replacement or refund, as applicable, once verified.

4. Quality Concerns

If you're not satisfied with the final artwork due to a quality issue on our end (not related to source photo quality or customer-approved previews), reach out within 48 hours of delivery and we will work with you to resolve it, which may include revisions, a reprint, or a partial/full refund at our discretion.

5. Non-Returnable Situations

Returns/refunds will not be applicable for:

• Change of mind after production has started
• Issues arising from low-quality or low-resolution photos provided by the customer
• Artwork created exactly as approved by the customer during the preview/revision stage

6. Refund Processing

Approved refunds will be processed back to the original payment method via Razorpay within [X–Y] business days.